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When customer information isn’t shown There are two ways a customer can submit a ticket without sharing their identity with your district Hidden Customers: Customers who provide an email and check the “Hide your contact information from the district” button.
Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer's questions or it can bring the right people to the table to make important decisions. Collaborating with your team members
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
Ensuring that Tickets are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Tickets may be closed through the process of replying. Tickets for which no Reply button is displayed must
Want to learn how to archive data to perform thematic analysis on trending topics? Downloading ticket data helps you to move forward from simply listening to learning and leading. Global Users and Users belonging to a Topic can download an
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Getting Started
Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as members of the Email Team will have access
Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! - such as
If you want to assign a team member as the owner of a Ticket, simply: Click in the Owner field If you are the current owner this will be displayed as "Me". From the dropdown menu that appears, you will
