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If you want to bring in someone else from your organization to join the Ticket and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Ticket, click on the Edit Team
If your team receives a Ticket that should really be answered by a different team, you can reassign the Ticket to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them
To share a Ticket with someone who is not a Let’s Talk! User: Click on the three dots icon in the top right-hand corner of the Ticket screen, just below the Ticket number. Select Forward, and a pop-up window will appear Enter
Action! You've got something to enter (phone call, observation, etc.)! Log in (from a bookmark or from k12insight.com, clicking on Login in the top right), entering your district email address as your username. Click the green pencil icon in the
Alert! You've got a new Ticket! Click your notification to log in. Review My Tickets. Anything there is your responsibility. Take action! Click a Ticket to open and read the Customer's message. Who should answer? You? Reply! Another team member?
