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Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include new Telephony
User accounts that have a status of "Inactive" or "Unverified" can now be deleted within User Settings. How to delete Unverified and Inactive Users From the Settings page, select Users listed under Account Setup. Click the Filter > Status >
When navigating to the Departments page in Settings for the first time, you'll see the option to set a New Global Owner. This role is essential to ensure there's always a user in place to own a topic. What is
Streamlining User Management Let's Talk's User Provisioning API includes features tailored to automate user creation, modification, and deactivation, all seamlessly integrated with your existing systems of record. Our User Provisioning API introduces three key functionalities: Create User (New): Simplify the
When users no longer require access to Let's Talk! (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be able to
