Training
Supercharge your skills with K12 Insight’s training and certification program for Let’s Talk users and system administrators.
Master Let’s Talk. Elevate Customer Service. Improve Experiences Districtwide.
Become a Let’s Talk expert with Let’s Talk training and certification program! Unlock skills to navigate Let’s Talk seamlessly, manage dialogues with ease, and automate workflows — all while delivering superior customer service with every interaction.
Level 1 Certification for Let's Talk Users
Designed for all Let's Talk users, our two-part training empowers you to master Let’s Talk, boost efficiency, and deliver customer service with confidence. Elevate your skills, make data-driven decisions, and identify your customers' needs with the Let’s Talk dashboard.
To earn Level 1 Certification, complete the following training:
• New User Training
• Tips and Tricks User Training
You’ll earn Level 1 Certification upon completion of both trainings and a passing score of a short assessment.
System Administrator Certification
Become a certified System Administrator in Let's Talk! Gain advanced management skills, troubleshoot quickly, automate workflows, and explore advanced features like integrations, texting, Call Center and Let's Talk Assistant.
To earn System Administrator Certification, complete the following training:
• System Administrator Training
You’ll earn System Administrator certification upon completion of training and a passing score of a short assessment.
Sign Up for Training
New User Training
Advanced User Training
System Administrator Training
Train at Your Own Pace
Don’t see a training date that fits your schedule or prefer to taking training when it works for your schedule? Fill out the form below to gain access to our on-demand training.