Let’s Talk Learning Videos

Discover how to save time by using the Bulk Editor Tool to manage multiple dialogues at once. This video walks through performing batch actions such as editing status or priority, adding tags, and sending a single reply across multiple dialogues—all in just a few clicks.

Learn how to take an existing dialogue and tailor it for use by another department. This video walks you through the steps of splitting a dialogue into two dialogues and modifying dialogues to address customer needs while maintaining consistency and clarity.

Combine multiple dialogues covering same or similar topics into a single, cohesive conversation while keeping the message clear and user-friendly.

Learn how to apply tags to dialogues to improve searchability, organization, and workflow management. This quick tutorial covers how to create, apply, and manage tags to keep your conversations easy to find and categorize.

Save time and ensure consistency by using response templates—pre-composed replies for frequently asked questions. This video shows you how to create, manage, and apply templates so support agents can respond quickly and accurately without retyping the same answers.

Learn how to customize your organization’s form content, including opt-out, and implementing them within dialogues to improve service quality and customer satisfaction.

Enhance team collaboration with internal comments for colleagues, track activity within a dialogue, and personalize your timeline view.

Learn how to reply to customers using response templates, adding CC recipients, and updating the status of your dialogue.

In this video you will learn how to assign a dialogue to a topic and owner to delegate responsibility and ensure proper handling of dialogues.