Managing Queue Settings

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Disabling Voicemail for Queue

For districts that leverage our Telephony and Call Center features, you can now customize your settings to disable voicemail, prompting callers to call back later or try a different channel, such as submitting a dialogue. To manage this go to Settings > Phone and Text > Queues > Select your queue > toggle "Accept Voicemails" to the preferred option. 

Queue Prioritization

Queue Prioritization allows Call Center users to answer calls based on the priority assigned to the queue, allowing priority calls to jump the line. Supervisors can see the priority within the Queue Management Page. 

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