Explore the latest enhancements for Let’s Talk Assistant, Telephony and Call center, and the Resource Center
The March release brings key enhancements inspired by you for Let’s Talk Assistant, Telephony and Call Center, and the Resource Center to improve customer service and efficiency.
Let’s Talk Assistant now supports additional languages, keeps critical chatbot dialogues open, and offers customizable scripts for department-specific chatbots. Don’t miss key updates for the Resource Center, including a new Resource Type Indicator for easier navigation. Call Center updates include international calling, enhanced call reporting, and detailed insights into abandoned calls.
Keep reading to dive into what’s new in Let’s Talk:
Let's Talk Assistant Updates
Explore these updates that make the generative AI-powered Let’s Talk Assistant chatbot even more effective at delivering customer service and increasing access to support in your district.
- Expanded Language Support: Let’s Talk Assistant now supports additional languages, prioritizing those with the highest-quality AI translations. They include Chinese (simplified), French, German, Italian, Portuguese, Russian, and Spanish. Stay tuned—additional languages are coming soon!
- Enhanced Workflow for Critical Chatbot Dialogues: Critical chatbot conversations will now remain open, ensuring your team doesn't miss any urgent action items.
- Customizable Profile Scripts: Let’s Talk Assistant Profiles — which allow you to create department-specific chatbots — now offer customizable scripts. You can now personalize greetings and messages for specific departments, schools, or audiences.
- Improved Timeout User Experience: We've enhanced the chatbot's response during processing to keep customers informed and engaged. Dynamic messages will let them know the Let’s Talk Assistant is working on their request, even if there’s a slight delay.
Resource Center Updates:
- Resource Type Indicator: It’s now easy to effortlessly navigate the Resource Center with the new Resource Type Indicator, clearly distinguishing articles, documents, web pages, and websites at a glance.
Telephony and Call Center Updates:
- International Call Support: A popular request from Let’s Talk users with larger populations of international families, the platform now supports international calling, enabling seamless communication with families and stakeholders worldwide, with clear country code display and enhanced reporting for global insights.
- Enhanced Call Details Report (Call Center only): Access deeper insights with the enhanced Call Details report, now featuring key data like District Number, Queue Duration, On Call Duration, and Topic, along with filtering capabilities to efficiently pinpoint and resolve customer care issues.
- Detailed Abandoned Call Insights (Call Center only): View detailed insights into call abandonment reasons, including after-hours, availability, IVR drops, queue drops, and greeting disconnections. This granular data empowers system admins to optimize call flows and enhance overall customer experience.
Ready to Dive In?
Let’s Talk empowers your district to deliver exceptional customer service — all from one platform. If your district isn’t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.
Stay up to date on the latest enhancements! Catch up on previous Let’s Talk updates.
As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our Client Care team.