Spotlight on Kyrene School District (AZ)
Kyrene School District (Tempe, AZ) is transforming how families get answers with the AI-powered Onflo chatbot. Implemented to deliver 24/7 support to the Kyrene community, the chatbot quickly became a trusted resource. In its first six months, it handled 671 sessions and answered 1,287 questions.
The impact is clear. Before the chatbot, email accounted for more than 90% of all inquiries. Today, that number has dropped to 60–70%. Families receive faster answers to routine questions, while staff gain more time to focus on complex and high-impact inquiries.
Read the full storyTip of the Month: Test Your Chatbot’s Knowledge
Ever wonder how well your chatbot covers your most common questions? The Chatbot Completeness Report helps you understand where your chatbot is performing well and where there may be opportunities for improvement.
Running this report regularly allows you to identify knowledge gaps, refine your content, and improve answer accuracy—especially before peak inquiry periods.
Data Insights: Turn Community Feedback into Action
Move beyond anecdotes and use your data to drive more informed decisions across your district. With customized reports and dashboards in Onflo, you can uncover meaningful trends such as:
Seasonal variations in inquiry volume by department
Emerging issues that may require leadership or board attention
Patterns in feedback across specific schools or community groups
Response time and resolution trends across teams
Visualizing this data helps you see where teams are excelling and where additional resources or staffing may be needed, enabling stronger communication, improved efficiency, and greater transparency.
What’s New in Onflo
Our December release included a wide range of updates designed to make your work easier. These enhancements improve telephony setup, optimize chatbot performance, expand chatbot resource management, and strengthen IT service and asset management capabilities.
There was so much included in our final release of 2025 that the update was divided into two parts for easier review.
Onflo Training and Events
Office Hours
Tuesday, January 27 | 2:00 p.m. ET / 11:00 a.m. PT
Kick off the new year with a refreshed look at the Onflo tools and workflows that help your team deliver consistent and efficient service. This session is ideal for new users, new system administrators, or anyone who would benefit from a quick review of platform essentials.
We’ll cover core functionality, smart setup practices, and the administrative controls that keep your account running smoothly—so you feel confident heading into 2026.
Training
Take your Onflo skills to the next level. Invite your team to upcoming Onflo training sessions, covering Onflo tips, tricks, and best practices in 45 minutes or less! New User, Advanced User and System Admin Trainings are held monthly. View the schedule and register now.
Can’t make it to a live training? Sign up for self-guided training.
Have questions or want to chat about something you read in this article? Reach out to your Client Success Manager.