site logo
Let’s Talk Login

Connecting Knowledge Base To Your Let's Talk Assistant

More results...

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Articles

You can now link Let’s Talk Assistant FAQs to related article(s) in your Knowledge base to guide customers to the right resources.

System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to  Let’s Talk Assistant FAQs

Here’s how:

LTA2

  1. Go to Settings, then select Knowledge Base under the Communications section in the left panel.
  2. Click on the article that you would like to link to Let’s Talk Assistant.
  3. Click on the LT Assistant FAQ button at the bottom of the page. This will expand a full list of FAQs active in your account.
  4. Select the FAQ(s) that are relevant to the article.
  5. Save your changes at the top right of the page.

When a user gets a response corresponding to the selected FAQ(s), LTA will also provide a link to the related article in your Knowledge Base.

Was this article helpful?

Related Post

How to Improve Outbound Call Pickup Rates

Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat

Read More ➜

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Read More ➜

Sharing a Dialogue via Hyperlink

Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over

Read More ➜