How Do I...

Providing good customer service is the most important goal to keep in mind. This means making sure each message receives a response from the right person. Simple enough, right? Absolutely. Beyond the basics, the Let’s Talk! platform offers opportunities to collaborate with other district colleagues, to redirect messages to those best suited to respond, and to review metrics on many aspects of these conversations. Pick your topic and learn more about what Let’s Talk! can do for you.

‘Contact Us’ Button for Facebook Pages

Increase your engagement with your community through district and school Facebook pages by adding a ‘Contact Us’ button that links to Let’s Talk! Follow these simple steps (it takes less than 2 minutes!) to make it happen: Navigate to your Facebook page manager Click on the blue Add a Button option Select Contact Us Paste the link to your Let’s […]

Understanding the Customer Dialogue Form

Need to explain to your community how Let’s Talk! works? Use this video! Looking for a Spanish version of the video above? Click here!  Depending on how you’ve set up your Let’s Talk! page, customers may be selecting their Topic of choice from a menu-like Landing Page, or they may be sent directly to the Topic […]

How To: Create Desktop Shortcuts to Let’s Talk! Forms

Do you have a Let’s Talk! Form that you want students and/or staff to be able to easily access on the desktop of their school-issued devices? Share the below instructions with your Network or IT Administrator!   You might use this when: You have a customized bullying form that you want all students to have […]

Cx Scores: How it works

Customer Feedback Forms and collecting Cx Scores Gathering feedback is a big part of Let’s Talk!, and hearing from customers regarding the service they received is an important piece. How it Works When a User clicks Send/Post as Closed, a pop-up will appear letting the User know that the Dialogue will be closed. When the […]

Authenticate your district’s email domain

All email communications (replies to customers, forwarded dialogues, email campaigns etc) sent out via Let’s Talk! are all sent out through the email domain. If your district wants to use your own district domain to send out communications instead, you can do this by authenticating your domain. If you plan to use the Campaign […]

Let’s Talk! On the Go for Single Sign-On Users

Has your district integrated Let’s Talk! with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Let’s Talk! – Admin app to respond to dialogues on the go! First, ensure that you’ve downloaded the Let’s Talk! – Admin app for users, rather than the Let’s […]

Perform Bulk Actions

Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple checkboxes to the left of the Entry Point Icon. When multiple Dialogues are selected, the Bulk […]

Removing Users

When users no longer require access to Let’s Talk! (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be able to access Let’s Talk! on desktop and mobile. If a user is the owner of an […]

Dashboard: Benchmark

When it comes to data, it’s always nice to be able to reference it against other similar cases. Benchmarking data is important because it allows you to see where you excel and where you have room for improvement. This is exactly what the Benchmark Dashboard does.  The Benchmark Dashboard In your Overview Dashboard, flip the […]

Download Dialogue Data

Want to archive data to perform thematic analysis on trending topics? Data helps you to move forward from simply listening to learning and leading. Global Users and Users who belong to a Topic can download an individual Dialogue or many selected Dialogues at once. Single Dialogue Download In the top right-hand corner of the chosen […]

Split Dialogues

Separate a single dialogue into two dialogues When someone in your community submits a dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split the dialogue into multiple dialogues!  Here’s how –  Open the dialogue that you want to […]

Merge Dialogues

Combine multiple dialogues into one dialogue When someone in your community sends in multiple dialogues regarding the same issue, perhaps even across multiple Topics, rather than closing them out one at a time with the same response, combine them into one dialogue and proceed from that!  Here’s how –  In your inbox, select all the […]

Customer History

Access all conversations from a customer Sometimes customers might refer to previous requests, questions, or interactions they’ve had with your district when they submit a dialogue, and in some cases, being able to see that history can better help you understand and serve their needs.  Use the Customer History feature to quickly see some key […]

How to Create Custom Topics

Do you need to create a Custom Topic for your Landing Page? Now System Admins can do so from the Landing Page/Tab Editor within Settings.  After selecting a Landing Page where the Custom Topic will live, click on the “Add Custom Button” option.  You will see the following custom options: Add a New Topic: Create […]

Basic Telephony: How to Set Up Phone Numbers in Let’s Talk

Skip to: Phone Number Settings Queue Settings Greetings Settings Texting Settings   Welcome to the Let’s Talk’s telephony features, where you can transform your district’s communication experience. These features empower you to use the platform for phone lines and texting, efficiently managing incoming and outgoing calls, agent queues, and more. Below is a guide to […]

Add Social Media Accounts

This section outlines how Users can review Dialogues that enter the Let’s Talk! platform via social media, news, and email. Users have the ability to capture items from these varied inputs and determine whether to discard these items, convert them into Dialogues and send them to other teams, or to reply back through social media, […]

Resource Management: Streamlining Your Content

Welcome to the Let’s Talk Resource Center, where efficiency meets organization! In this article, we’ll explore what the Resource Center is and how you can effectively utilize it to manage various types of resources to enhance the interactions with your customers. What is the Resource Center? With the release of the generative AI-powered Let’s Talk […]

Set up Out of Office

If you’re going to be gone from the school or office for a period of time, chances are you’ll be gone from Let’s Talk! as well. Don’t leave your customers and colleagues hanging! Plan for customers to be taken care of by someone else, or notified of when you will return.         […]

How to Use Interactive Voice Response (IVR) Menus for Let’s Talk

Let’s Talk’s Call Center feature allows districts to use the platform as their comprehensive customer service solution and call center — allowing you to take incoming calls, make outgoing calls, and manage the call and phone agent queues.  The Call Center can be managed virtually, improve customer experience, increase first-call resolution, and serve as a […]

Search Dialogues

Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you’re looking for specific Dialogues, no problem. All Users can take advantage of both Simple and Advanced Searches. Simple Search On […]

Team Owner Access

Team Owners have many responsibilities, including maintaining and customizing settings for their own Topics. Success Messages Under Settings, Team Owners can access Success Messages to create and edit specific messages for Customers, including the following: On-Screen Confirmation Messages – appears on screen after a Customer has submitted a Dialogue: Standard Customers Hidden Customers Anonymous Customers […]

Dialogue Details – Understand each section of a dialogue

Let’s drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline Fields The following table describes the various fields and sections found on the Dialogue Details […]

Dashboard: Comparison

The Comparison report is only available for System Administrators and Global Users. This report gives you a holistic view of the District’s state so you can visually see the progress of users, topics, and categories and quickly identify areas where your team excels or is struggling to provide actionable next steps. Accessing the Comparison Report […]

How to collaborate with Team Members on a Dialogue

Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer’s questions or it can bring the right people to the table to make important decisions. Collaborating with your team members while you manage customer feedback will help you ensure timely follow-up and is an import part of […]

New User? Start Here

Welcome! To get started in Let’s Talk!, here’s a quick to-do list: Learn Key Vocabulary Log In to Let’s Talk! Set Up My Profile Customize My Notifications Set My Digest Frequency Need Support? From here, the world is your oyster! Get out there and communicate, collaborate, and serve your community!