Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link.
Simply hover over the Dialogue # in the upper right corner and click on the Copy icon. Yes, you can still copy the Dialogue # as normal if you choose.
Creating Response Templates
Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each