Let’s Talk Assistant now offers the option to create school and/or department-specific versions which allows for more tailored and relevant responses. Add a Profile From the Settings page, click on Let’s Talk Assistant listed under the Channels section. You will see a Default Profile which lists all of the resources available. Click “Add Profile” > […]

The generative AI-powered Let’s Talk Assistant is powered by the content uploaded to your district’s Resource Center. To help you ensure your district has a comprehensive chatbot to provide your customers with accurate answers, we’ve introduced the Let’s Talk Assistant Completeness Report, which helps you understand the content gaps you may have in your chatbot’s […]

Congratulations on launching your generative AI-powered Let’s Talk Assistant. We’re excited to deliver a superior chatbot experience and can’t wait to see how your district leverages Let’s Talk Assistant for AI-powered customer service.  If you run into questions as you set up your chatbot, check out these common frequently asked questions (FAQs) below: Q: Can […]

Welcome to the Let’s Talk Resource Center, where efficiency meets organization! In this article, we’ll explore what the Resource Center is and how you can effectively utilize it to manage various types of resources to enhance the interactions with your customers. What is the Resource Center? With the release of the generative AI-powered Let’s Talk […]

Under Indianapolis Public Schools’ Let’s Talk!, both external stakeholders and internal staff members have access to to a ‘Cheat Sheets’ button that redirects the user to the district’s Knowledge Base. The Knowledge Base feature helps with organizing different topics of information and concern that may arise during the school year. Furthermore, districts can insert instructional […]

Plano ISD utilizes a department dedicated pop out tab on their Enrollment and Registration page that allows users to ask a question using the Let’s Talk! virtual assistant or by contacting their team. This feature helps with answering need based or user specific questions for both internal and external customers in a timely manner. Want […]

You asked. We Listened. Thank you to all of our LTA early adopters who have taken the time to submit their feedback.  We’re proud to introduce Let’s Talk Assistant 3.0, which includes updates that make it simpler for everyone on your team to work together to provide a positive experience for every student, parent, teacher, […]

Offer the convenience of Let’s Talk Assistant to more of your community by enabling Spanish in Settings > Let’s Talk Assistant. Once enabled by a System Administrator, customers will have the option to interact with either the English or Spanish-speaking Let’s Talk Assistant via the embedded LT Tab. Note: All replies from the Let’s Talk […]

Every customer interaction is an opportunity to make your Let’s Talk Assistant smarter. In the Optimization Table, System Administrators can see these details in full and improve chatbot performance through a few simple steps! Optimization Table – Filter Options To access the Optimization table, locate the Let’s Talk Assistant section in the left panel of […]

Take your customer service to the next level by enabling the Live Agent option. If your Let’s Talk! Assistant is unable to answer a customer’s question, the customer can choose to chat in real-time with an available member of your team. Start building your live agent team now!  Adding Live Agents System Administrators can assign […]

We developed the Let’s Talk Assistant Report specifically for System Admins. It provides insights into your Let’s Talk Assistant’s performance and identifies trends that can assist in improving your knowledge base. Report Features You’ll be able to review LTA usage, total questions asked, sessions started, and the number of dialogues submitted. Also, you will find […]

Clear communication and great consistent service is the key to keeping your district happy, but there are some questions that really shouldn’t require you to spend 5 minutes typing out, replying back to, and managing an entire dialogue (or email!) each time. Introducing the Let’s Talk Assistant The Let’s Talk Assistant is a chatbot powered […]