How to Use Agent Status Report in Call Center

Access the Agent Status Report

1. Open the Dashboard by selecting the bar graph icon in the upper left corner.

2. Select Call Center under Dashboard on the left.

3. Select Agents Available on the right side of the screen.

4. Use the Status, Agents, Status Changed By, and Date filters to narrow your search.

Every day, status changes for each agent are monitored to help understand when agents are on and off the queues.

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How to Set Up Let's Talk! Assistant in Other Languages

Offer the convenience of Let’s Talk Assistant to more of your community by enabling Spanish in Settings > Let’s Talk Assistant. Once enabled by a System Administrator, customers will have the option to interact with multiple language options available in

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Welcome to the Let's Talk Resource Center, where efficiency meets organization! In this article, we'll explore what the Resource Center is and how you can effectively utilize it to manage various types of resources to enhance the interactions with your

How To Set Up Translations

If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk account to reflect this diversity. Make it easy for everyone in your community to ask questions and share feedback with

How to Use Agent Status Report in Call Center

Access the Agent Status Report

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