When navigating to the Departments page in Settings for the first time, you’ll see the option to set a New Global Owner. This role is essential to ensure there’s always a user in place to own a topic.

What is the Global Owner?

The Global Owner is the “fallback” owner for your entire Let’s Talk account, so that no topic is taken offline because the owner is made inactive, including cases where a topic is not yet mapped to a department. On the Global Owner tab, System Administrators can set who the Global Owner should be for the first time or assign a new one.

What are Department Owners?

Department Owners are similar, in that they are the “fallback” owner for topics assigned to their department, so that a topic won’t go offline simply because its owner’s account is inactivated.