We developed the Let’s Talk Assistant Report specifically for System Admins. It provides insights into your Let’s Talk Assistant’s performance and identifies trends that can assist in improving your knowledge base.

Report Features

You’ll be able to review LTA usage, total questions asked, sessions started, and the number of dialogues submitted. Also, you will find answer ratings (helpful/unhelpful/ no answer), top theme summaries, and trending themes all within this 1 report. Utilize the LTA Engagement graph down below as an overview.

Trending Themes

These AI-based themes originate from chatbot interactions and are tallied up to show which are being discussed the most. You can hover over each bar within the graph to see the number of sessions related to the theme.

Top Theme Summaries

Here you will see an AI-generated summary of the questions that are being asked within the chatbot.

If you see “No available Summaries” that means there is not enough data yet.