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Response Template for Dialogues Containing Profanity

Use the template below for replying to dialogues that contain profanity:

Hi, NAME: 

Thank you for submitting your message through Let’s Talk. We value your feedback and are committed to providing the best possible service to our customers. 

I understand you may have been experiencing some frustration; we take all feedback seriously. However, the ticket you submitted through Let’s Talk contained profanity and offensive language. Our goal is to maintain a respectful and courteous environment for all our customers and our support team.

In order to address your concerns and provide you with the assistance you need, I kindly request that we maintain a respectful and professional tone in our communications. Please feel free to resubmit your request, and we will be more than happy to assist you promptly.

Thank you for your understanding. We are here to help and are committed to resolving any issues you may have.

If you have any questions or require further assistance, please do not hesitate to reach out. We are here to ensure your experience with us is as smooth and positive as possible.

[Staff member name] 

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