How to Assign a Dialogue to a Team Member

Category: How-to Articles
Tags: Dialogue Management, Let's Talk

More results...

If you want to assign a team member as the owner of a Dialogue, simply:

Click in the Owner field
- If you are the current owner this will be displayed as "Me".
From the dropdown menu that appears, you will see the names of your team members.
Select the name of desired new owner from the list.
The new owner will receive an alert of the change and their name will now be displayed in the Owner field.

Best Practice
Providing additional follow-up instructions (through internal comments) to the new owner helps avoid confusion and leads to faster Dialogue close times.

Related Post

How to Improve Outbound Call Pickup Rates

Are you concerned about whether your outgoing calls will be picked up? In a world of robocalls, spam and scams, everyone has gotten quite cautious in picking up the phone. Phone Carriers and device providers have been trying to combat

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Sharing a Dialogue via Hyperlink

Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over