How to Use Agent Status Report in Call Center

Access the Agent Status Report

1. Open the Dashboard by selecting the bar graph icon in the upper left corner.

2. Select Call Center under Dashboard on the left.

3. Select Agents Available on the right side of the screen.

4. Use the Status, Agents, Status Changed By, and Date filters to narrow your search.

Every day, status changes for each agent are monitored to help understand when agents are on and off the queues.

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How to Use Agent Status Report in Call Center

Access the Agent Status Report

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