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Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered:
Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each
Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over
User accounts that have a status of "Inactive" or "Unverified" can now be deleted within User Settings. How to delete Unverified and Inactive Users From the Settings page, select Users listed under Account Setup. Click the Filter > Status >