July 2017 – New in Let’s Talk!

New Features:

Phone to Dialogue
- This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers.
- Districts and schools would be able to capture phone calls and automatically create a Dialogue regarding these phone calls.
- Admin user can request for a phone number under Settings.
- Under Settings, the System Admin can customize:
  - Phone team (members who can receive phone calls)
  - Enable/Disable call recording
  - Upload incoming call greeting and voicemail greeting message
- Phone calls coming in will be displayed as a pop-up on the screen including the caller’s number to all the Phone team members. Users will have the opportunity to decline or accept the phone call.
- Once the phone call is received by any of the members it is automatically created as Dialogue.
- Any phone call that goes into Voice mail will also be converted into Dialogue and recording will be available as an attachment in the Dialogue.

Ability for Interest Area Owners to manage users on their Interest Areas
- Interest area owner will now have access to manage Team Members of their Interest Areas.
- Interest Areas Owners now have access to Users, under Settings.
- Managing team members includes adding, deleting and updating information about team members with a Permission level change of Team member to Recorder.
- Interest Area Owner can now download Dialogues
  - Dialogue details page
  - Advance Search
  - Saved Search

Notification for Past Due Dialogues
- Let’s Talk! Users will now be notified once the dialogue becomes past due in notification methods specified by Users.

Dialogue Timeline UI update
- Brand new user interface for Dialogue timeline.
- Activities performed by the same user will be merged together.
- Other option available when showing/hiding of email replies and comments from the timeline

Email Notification for re-opened Dialogues
- Any closed dialogue that is re-opened again due to any activity will trigger a notification.

Ability to tag/mention user groups in comment
- Similar to mentioning and tagging user in comments, Let’s Talk! Users can now tag User Groups under comment for any dialogue.
- Notification email will be sent to all the users who are part of the tagged User Group.

UI update for all emails sent out from LT platform
- Brand new user interface for emails that are sent out from the Let’s Talk! Platform.

Dialogue Status to Recorded Dialogues
- Recorders can now assign statuses to recorded dialogues as:
  - Unopened
  - In progress
  - Pending Details
  - Closed

Forwarding attachments with Dialogues
- Users can forward attachments present in a dialogue when using the Forward Dialogue feature.
- All the attachments will be sent as a zip file with an active link to download for 30 days

Smaller changes in Let’s Talk!

Ability to opt-out of a feedback form when closing dialogues in bulk.
News feature can be accessed at all user levels.
Landing Page links accessible by Team Owners and Member.
Users can now export/download Interest areas.
Identify tour mode status in an excel download of all Users.
When filtered for “All” on Insights, the start date will be the date of the first dialogue received.