Browser-based notifications for incoming calls, view recipients cc’d on email dialogues, and more!
As you prepare for the 2024-2025 back-to-school season, we’re delivering enhancements and refinements to improve your overall experience in Let’s Talk. This month’s noteworthy updates include the ability to see recipients who are cc’d on dialogues, browser notifications for incoming calls, and a new dialogue rule in form builder - assign tags!
Your feedback continues to inspire and inform the updates we deliver in Let’s Talk, and we encourage you to share your thoughts and ideas with your Client Success Manager or submit feedback through the question mark icon in Let’s Talk.
Updates inspired by our Let’s Talk community
We’re excited to deliver updates and refinements that improve the overall Let’s Talk user experience, inspired by your feedback. Here’s a look at what’s new:
- Show Browser Notification for Incoming Calls: Never miss an incoming phone call through Let’s Talk - regardless of the tab you’re in - by enabling browser-based incoming call notifications. Make sure you have web browser notifications enabled to enjoy this feature.
- Form Builder — Assign Tag based on Answer: In the July 2024 release, we added an update where you can assign a Topic based on answers to a question. Now, you can also assign tags!
Settings & Dialogue Manager
- Ability to Copy Link to Dialogue Number: Easily share a dialogue with your team by copying the hyperlinked dialogue number. Team members will need to log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link.
- Executed Workflow Name in Dialogue Timeline: You can now see the name of the workflow executed for the dialogue within the Timeline.
- Create a Landing Page Dynamically Using the Import Topics Worksheet: In the Topics Manager, we've added a column to the Topics import for Landing Page. If a Landing Page exists, the new Topic will be added to the existing Landing Page. If a Landing Page doesn't exist, it will create a new Landing Page.
Telephony
- Queue Prioritization: If your team uses Call Center, you can now answer calls based on the priority assigned to the queue, allowing priority calls to jump the line.
Let’s Talk Assistant
- Updated Chatsy Location: Users will now see Chatsy moved to the upper right-hand corner of Let’s Talk, and can also experience the updated UI.
- Let’s Talk Assistant UI Enhancements: This release includes a number of Let’s Talk Assistant UI enhancements to improve the overall customer experience and make it easier for customers to interact with the chatbot.
Ready to dive in?
We're excited about these updates and look forward to hearing how they transform your customer service. As always, we value your feedback and are here to help your team have the best Let’s Talk experience. If you have questions about these new updates, reach out to your Client Success Manager or our Client Care team.