This back-to-school season brings exciting Let’s Talk updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community.
Email Replies
Reply to Let’s Talk tickets directly from your email inbox — while tracking your ticket history in Let’s Talk. To get started, look for the ##Reply to email to respond to the customer## at the top of your Let's Talk email notifications.
Get more tips for Email Replies here.
Form Builder
Build and launch a new Let’s Talk form for any department or topic with speed and efficiency — like bullying, safety, transportation, human resources, and more.
This feature allows you to quickly create new forms so you can capture the critical information needed to provide faster, superior service to your customers.
Learn how to get started with Form Builder.
Round Robin Ticket Assignment
Set up a workflow to automatically distribute the workload across your topic teams.
ICYMI: Topics Manager and Success Messages
In case you missed it in August, we released Topics Manager and Success Messages. Read more here.
We know you’re busy this time of year. If you have any questions or would like a short, personalized walkthrough of these new features, contact our Client Services Team or reach out through the question mark icon within Let's Talk.