Email Replies
Did you know almost seven out of 10 Let's Talk dialogues are closed with a single reply to the customer? With this in mind, we created a feature that makes it easy for team members to manage dialogues which are
- Tag: Dialogue Management
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Total posts: 42
September 2023 - New in Let's Talk
This back-to-school season brings exciting Let’s Talk updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community. Email Replies Reply to
How will I know if my reply is not delivered to the customer?
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be
How to Translate Dialogues
The convenience of auto-translation is now available for every dialogue, regardless of entry point (including phone, text message, email, or online form). Simply select the language in dialogue details to instantly translate the message. Click on any dialogue in
Dialogue Tags
Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Tagging Dialogues will help you to categorize messages and identify trends across Topics, Customer groups, and time periods. How do I add
How to Merge Dialogues
Combine multiple dialogues into one dialogue When someone in your community sends in multiple dialogues regarding the same issue, perhaps even across multiple Topics, rather than closing them out one at a time with the same response, combine them into
How to Split Dialogues
Separate a single dialogue into two dialogues When someone in your community submits a dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split
Dialogue Form
Need to explain to your community how Let's Talk! works? Use this video! Looking for a Spanish version of the video above? Click here! Depending on how you've set up your Let's Talk! page, customers may be selecting their Topic of