- Tag: Let's Talk
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New in Onflo (formerly Let's Talk!): August 2023
We are thrilled to introduce our latest set of features for Let’s Talk to make account setup and maintenance a breeze. Features include: Enhanced Topic Management Topics Manager received a sleek makeover, making it easier to find information about topics
New in Onflo (formerly Let's Talk!): August 2022
You asked. We Listened. Thank you to all of our LTA early adopters who have taken the time to submit their feedback. We’re proud to introduce Chatbot 3.0, which includes updates that make it simpler for everyone on your team
How to Reply to a Customer
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
How to Collaborate With Team Members in Let's Talk
If you want to bring in someone else from your organization to join the Ticket and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Ticket, click on the Edit Team
How to Assign a Ticket to a Team
If your team receives a Ticket that should really be answered by a different team, you can reassign the Ticket to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them
Understanding Key Terms and Roles in Let's Talk
It's a short list, but it makes sense to start on the same page: Key Terms Account – The subscription agreement between an association, district, or school with K12 Insight for a limited-access license to Let’s Talk!. Customer – Member