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Explore the latest enhancements for Telephony, Call Center, and the overall Let’s Talk user experience The July 2025 release builds on last month’s enhancements with new tools to help you work smarter and deliver faster, more personalized customer service in
Offer the convenience of Chatbot to more of your community by enabling Spanish in Settings > Chatbot. Once enabled by a System Administrator, customers will have the option to interact with multiple language options available in Chatbot via the embedded
We are thrilled to introduce our latest set of features for Let’s Talk to make account setup and maintenance a breeze. Features include: Enhanced Topic Management Topics Manager received a sleek makeover, making it easier to find information about topics
Data Science, Explained Curious to know exactly what’s happening to improve your Community Voice Word Clouds? Read on! The Baby with the Bath Water The biggest challenge in creating a useful word cloud is throwing out the unimportant words without
You asked. We Listened. Thank you to all of our LTA early adopters who have taken the time to submit their feedback. We’re proud to introduce Chatbot 3.0, which includes updates that make it simpler for everyone on your team
The new Let’s Talk! 17.0 is all about providing an exceptional user experience for district and school staff who build landing pages in the platform. We’re excited to roll out new updates that make it easier and more intuitive to
The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day! What is Let’s
System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the
