More results...
The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day! What is Let’s
System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the
Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can
Ready to enhance the customer experience in your organization? We’ve compiled a few example workflows that System Administrators can build to automate simple tasks, like following up on low Cx scores. These workflows will help you continually strive toward exceptional
For times when the entire district will be off, System Administrators can set up an Account-wide Out of Office and Auto Reply, making it easy to communicate to your customers that your entire team is away and to let them
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be
Share your challenges, ideas, and compliments with our Let’s Talk! team! All users have the ability to submit a feature request, report an issue (including a screenshot), or provide general feedback from within their Let’s Talk! account. Click on the
Get notified about the latest changes in your Let’s Talk! account, right from your browser. Now available for Google Chrome, Firefox, and Safari. Go to Settings > Notifications > Enable Browser Notifications to start customizing Make sure that “Enable Browser
The convenience of auto-translation is now available for every dialogue, regardless of entry point (including phone, text message, email, or online form). Simply select the language in dialogue details to instantly translate the message. Click on any dialogue in
