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Welcome to Let's Talk! We have the resources you need to have the best Let's Talk experience. Read on for information about Let's Talk training and resources to help you maximize Let's Talk throughout your district! If you’ve recently been
Create more opportunities for self-service throughout your website by embedding specific articles, sections of articles, or your entire knowledge base! Note: Embed codes are dynamic: all changes you make to Knowledge Base within your Let’s Talk! account will automatically be
The new Let’s Talk! Knowledge Base feature makes it easy for districts to create and share articles to keep everyone in the know. Goodbye repeat questions - Hello Knowledge Base - and time back in your day! What is Let’s
System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the
Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can
Ready to enhance the customer experience in your organization? We’ve compiled a few example workflows that System Administrators can build to automate simple tasks, like following up on low Cx scores. These workflows will help you continually strive toward exceptional
For times when the entire district will be off, System Administrators can set up an Account-wide Out of Office and Auto Reply, making it easy to communicate to your customers that your entire team is away and to let them
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be
Share your challenges, ideas, and compliments with our Let’s Talk! team! All users have the ability to submit a feature request, report an issue (including a screenshot), or provide general feedback from within their Let’s Talk! account. Click on the
