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Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can
Ready to enhance the customer experience in your organization? We’ve compiled a few example workflows that System Administrators can build to automate simple tasks, like following up on low Cx scores. These workflows will help you continually strive toward exceptional
For times when the entire district will be off, System Administrators can set up an Account-wide Out of Office and Auto Reply, making it easy to communicate to your customers that your entire team is away and to let them
Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered: It will be
Get notified about the latest changes in your Let’s Talk! account, right from your browser. Now available for Google Chrome, Firefox, and Safari. Go to Settings > Notifications > Enable Browser Notifications to start customizing Make sure that “Enable Browser
The convenience of auto-translation is now available for every ticket, regardless of entry point (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message. Click on any ticket in
When it comes to customer service management -- we’ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district’s concerns with ease. Translation Support for All Tickets Auto-translation is now available
Take your customer service to the next level by enabling the Live Agent option. If your Chatbot is unable to answer a customer's question, the customer can choose to chat in real-time with an available member of your team. Start
Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group tickets to help you prioritize your inbox. How to Customize your Inbox Table Settings
