More results...
Allow your district community to be able to text their questions, concerns, or comments to a number provided by Let’s Talk!. The system then instantly turns that message into a ticket. On the backend, your team can manage and track
All email communications (replies to customers, forwarded tickets, email campaigns etc) sent out via Let’s Talk! are all sent out through the k12-lets-talk.com email domain. If your district wants to use your own district domain to send out communications instead,
This summer, Let’s Talk! is opening its doors to a new (but very familiar) channel of communication. TEXTING! Along with some other enhancements and updates, the summer 2019 release focuses on widening the reach of your district’s community. Check out
Do you have a Let’s Talk! Form that you want students and/or staff to be able to easily access on the desktop of their school-issued devices? Share the below instructions with your Network or IT Administrator! You might use
We're launching a spring update in Let's Talk! on March 29th, 2019! This release focuses on enhancing the most used page on the platform to further increase teamwork. The ticket page will now see new features such as forwarding options and
We’re so excited, we just can’t hide it! A huge update to Let’s Talk! landed on Nov. 16th 2018! Enhanced Mobile App for Users! Listen and respond to tickets on the go, in the palm of your hand, with the
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
If you want to bring in someone else from your organization to join the Ticket and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Ticket, click on the Edit Team
If your team receives a Ticket that should really be answered by a different team, you can reassign the Ticket to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them
