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Access all conversations from a customer Sometimes customers might refer to previous requests, questions, or interactions they’ve had with your district when they submit a dialogue, and in some cases, being able to see that history can better help you
Separate a single dialogue into two dialogues When someone in your community submits a dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Topics or Owners, you can split
With the many changes going on in school districts across the nation, the Let’s Talk! Team has been hard at work to bring you enhancements in the platform that will help streamline your daily workflow and make collaboration easier, wherever
When it comes to data, it’s always nice to be able to reference it against other similar cases. Benchmarking data is important because it allows you to see where you excel and where you have room for improvement. This is
There's been a lot of buzz about Customer Experience (CX) in districts lately after K12 Insight launched the first benchmarking study on the State of CX in Schools this summer. You know that Let's Talk! collects and calculates the scores based
Has your district integrated Let’s Talk! with their Single Sign-On system? If so, then make sure to keep these tips in mind when you download the Let’s Talk! - Admin app to respond to dialogues on the go! First, ensure
Allow your district community to be able to text their questions, concerns, or comments to a number provided by Let’s Talk!. The system then instantly turns that message into a dialogue. On the backend, your team can manage and track
All email communications (replies to customers, forwarded dialogues, email campaigns etc) sent out via Let’s Talk! are all sent out through the k12-lets-talk.com email domain. If your district wants to use your own district domain to send out communications instead,
This summer, Let’s Talk! is opening its doors to a new (but very familiar) channel of communication. TEXTING! Along with some other enhancements and updates, the summer 2019 release focuses on widening the reach of your district’s community. Check out
