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Permissions Topics & Categories Under Permissions, you’ll first see the Categories, Topics and possibly Social Media Areas you’re assigned to, as well as the roles and permissions you have in these areas. Settings here determine which Dialogues will appear in
Let's Talk! makes it easy to read, review, and respond to customers quickly and conveniently. If you're always near a computer, read no more. If you're occasionally on the go – in meetings, in classrooms, attending community events – it's
If you’re a System Administrator or Team Owner, you may have noticed an extra icon in the top left-hand corner of your screen. Wondering what this Campaign Manager feature is all about? Read on! What Campaign Manager allows you to
When customer information isn’t shown There are two ways a customer can submit a dialogue without sharing their identity with your district Hidden Customers: Customers who provide an email and check the “Hide your contact information from the district” button.
Have you ever... answered the same question more than once? wondered why on earth a customer sent that question to your Topic? wished your Topic was, well, prettier than the rest? Take advantage of introductory messages to share pertinent information
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Dialogue Inbox View Upon login, you will land in the Dialogues Inbox.
Let's drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline
