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While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add
Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you're looking for specific Dialogues, no
Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple
Want to learn how to archive data to perform thematic analysis on trending topics? Downloading dialogue data helps you to move forward from simply listening to learning and leading. Global Users and Users belonging to a Topic can download an
Enabling multiple languages in Let's Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Getting Started
Personalized communication is key to customer satisfaction, and it’s now easier than ever with Success Message Groups. This feature gives your team greater flexibility in customizing the automatic acknowledgements for different scenarios. By defining specific message groups and assigning them
Landing Page Dashboard This section allows System Administrators to create and manage the appearance of Let's Talk access points: Landing Pages, Tabs, and Fabs. Customized landing pages may be created for an entire district, for a specific region or school,
Embedding Let's Talk Access Points on Your Website System Administrators have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of your Topics.
