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Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Dialogue Inbox View Upon login, you will land in the Dialogues Inbox.
If you're going to be gone from the school or office for a period of time, chances are you'll be gone from Let's Talk! as well. Don't leave your customers and colleagues hanging! Plan for customers to be taken
Let's drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline
While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add
Looking for something? First, remember that the Dialogues you can view are based on your permissions and interest areas. Next, is it data you want or specific Dialogues? Check the Dashboard for data. If you're looking for specific Dialogues, no
Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple
Want to archive data to perform thematic analysis on trending topics? Data helps you to move forward from simply listening to learning and leading. Global Users and Users who belong to a Topic can download an individual Dialogue or many
Enabling multiple languages in Let's Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers