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Let's drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline
While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add
Want to learn how to archive data to perform thematic analysis on trending topics? Downloading dialogue data helps you to move forward from simply listening to learning and leading. Global Users and Users belonging to a Topic can download an
Enabling multiple languages in Let's Talk! allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Getting Started
Landing Page Dashboard This section allows System Administrators to create and manage the appearance of Let's Talk access points: Landing Pages, Tabs, and Fabs. Customized landing pages may be created for an entire district, for a specific region or school,
Embedding Let's Talk Access Points on Your Website System Administrators have the option to email, copy, or download the embed codes of your choice. You may choose the embeddable iFrame code for a Landing Page or any of your Topics.
Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide
Email to Dialogue Many of us get plenty of email. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define the workflow. Required information is often scattered. Let’s Talk! Dialogues, however, are assigned to owners and given priorities, and internal
