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If multiple languages are used in your community and in your normal district communications, you will want your Let’s Talk account to reflect this diversity. Make it easy for everyone in your community to ask questions and share feedback with
Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each
Email Your Let’s Talk! account is capable of capturing both directly delivered and forwarded emails. While all Users will be able to take advantage of forwarding emails, only those you identify as members of the Email Team will have access
Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time periods. While System Administrators control the list of Tags
Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! - such as
If you want to assign a team member as the owner of a Dialogue, simply: Click in the Owner field If you are the current owner this will be displayed as "Me". From the dropdown menu that appears, you will
If you want to bring in someone else from your organization to join the Dialogue and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Dialogue, click on the Edit Team
If your team receives a Dialogue that should really be answered by a different team, you can reassign the Dialogue to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them
To share a Dialogue with someone who is not a Let’s Talk! User: Click on the three dots icon in the top right-hand corner of the Dialogue screen, just below the Dialogue number. Select Forward, and a pop-up window will appear Enter