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Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time periods. While System Administrators control the list of Tags
Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! - such as
If you want to assign a team member as the owner of a Dialogue, simply: Click in the Owner field If you are the current owner this will be displayed as "Me". From the dropdown menu that appears, you will
If you want to bring in someone else from your organization to join the Dialogue and conversation: Option One - Add them under Team Members Under the Team Members section to the left of the Dialogue, click on the Edit Team
If your team receives a Dialogue that should really be answered by a different team, you can reassign the Dialogue to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them
To share a Dialogue with someone who is not a Let’s Talk! User: Click on the three dots icon in the top right-hand corner of the Dialogue screen, just below the Dialogue number. Select Forward, and a pop-up window will appear Enter
It's a short list, but it makes sense to start on the same page: Key Terms Account – The subscription agreement between an association, district, or school with K12 Insight for a limited-access license to Let’s Talk!. Customer – Member
Did You Receive Your Activation Email? Your Let’s Talk! username and password are sent to you through an activation email once your account is set up by your System Administrator. If you have not yet received your activation email and were
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! To find out who you are in the world of Let’s Talk!,
