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System Administrators, Category Owners, and Team Owners can assign Article Managers to ensure that Knowledge Base content is kept up-to-date. Note: Each article can have an unlimited number of Article Managers. Go to Settings, then select Knowledge Base under the
You can now link Let’s Talk Assistant FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Owners, Team Owners, and Article Managers have the ability to connect Knowledge Base articles to
Let’s Talk! Knowledge Base makes it easy for customers to find information, without having to ask your team for help. Only System Administrators, Category Owners, and Team Owners can access the Knowledge Base feature by default, but other users can
