site logo
Let’s Talk Login

How to Set Up Call Center Business Hours

Create business hour rules to indicate which phone queues are open and available to take calls during specific days and times of the week. Calls received outside of business hours will go to voicemail.

Add Business Hours

  1. Within Settings, click on Phone and Text under the Channels section then select the Business Hours tab.
  2. Click the Add Business Hours button.
  3. Name your entry and choose which queues, days, and times these business hours will be in effect.
  4. You can set up to 7 configurations for each day within the same queue. (Ex: The Transportation queue is open 8 am - 5 pm on M, T, W and 9 am - 3 pm on Th and F.) D
  5. Save down below to start using these business hours.

Remove Business Hours

Simply delete a Business Hour entry by clicking the trash can icon next to it. Don't forget to click on Save down below.

 

Was this article helpful?

Related Post

Creating Response Templates

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Read More ➜

Sharing a Dialogue via Hyperlink

Users can now easily share a dialogue with their team by copying the hyperlinked dialogue number. Users must log into Let’s Talk to view the dialogue if they are logged out when they receive a dialogue link. Simply hover over

Read More ➜