You can share a Dialogue with someone outside of Let’s Talk! by forwarding the Dialogue via email. Include a message explaining why you’re sharing this Dialogue, as well as any expected follow-up, and specify which content to include: information received from the Customer, Internal Comments, Feedback Score, and/or Log of activity. When this recipient responds to the shared Dialogue, the reply will be sent directly to your email box and will not be captured within Let’s Talk!. For more information, please read the Share a Dialogue article!