You can share a Dialogue with someone outside of Let’s Talk! by forwarding the Dialogue via email. Include a message explaining why you’re sharing this Dialogue, as well as any expected follow-up, and specify which content to include: information received from the Customer, Internal Comments, Feedback Score, and/or Log of activity. When this recipient responds to the shared Dialogue, the reply will be captured in Let’s Talk! within the timeline. For more information, please read the Share a Dialogue article!