If your System Administrator has enabled multiple languages on your Let’s Talk! page, you will find auto-translation capabilities and Translators within your account.
If a Dialogue has come in through a secondary language, an auto-translation will be displayed. To respond, you can use the auto-translate function or you can ask the Translator on the Dialogue to help translate your response. The Translator will be identified as a Team Member on this Dialogue and indicated by a special icon. You may use Internal Comments to communicate with the Translator, as needed. For more information, check out the Translation in Action article.
Note: If a Customer used an English-language form to submit a Dialogue in a language other than English, auto-translate will not be an option. Add the Translator of the relevant language as a Team Member to this Dialogue and ask for his or her assistance in an Internal Comment.