Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Let’s Talk!. When a Dialogue is closed, a feedback form may be sent to the Customer to offer the opportunity to provide

Email to Dialogue Many of us get plenty of email. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define the workflow. Required information is often scattered. Let’s Talk! Dialogues, however, are assigned to owners and given priorities, and internal

Creating Response Templates Response Templates are customizable saved messages that Let’s Talk! Users can access when replying to Customers. System Administrators and Topic Owners can create an unlimited number of standard replies, as well as choose who can access each

Similar to labels in email platforms, Let’s Talk! gives users the ability to add Tags to their Dialogues. Creating Tags help to identify trends across Interest Areas, Customer groups, and time periods.  While System Administrators control the list of Tags

Internal Comments Internal Comments offer the opportunity to collaborate with colleagues — sharing information and setting expectations while simplifying the Customer’s experience. They also are a helpful tool for documenting follow-up that occurs outside of Let’s Talk! - such as

If you want to assign a team member as the owner of a Dialogue, simply: Click in the Owner field If you are the current owner this will be displayed as "Me". From the dropdown menu that appears, you will

If your team receives a Dialogue that should really be answered by a different team, you can reassign the Dialogue to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them