Let’s Talk Learning Videos
Welcome to our “micro-learning” video library — a collection of short, focused tutorials designed to help you quickly understand and use key features of our platform. Each video gives you practical guidance in 5 minutes or less. Content is updated regularly—check in frequently to stay informed.
How to Use the Bulk Editor
Discover how to save time by using the Bulk Editor Tool to manage multiple dialogues at once. This video walks through performing batch actions such as editing status or priority, adding tags, and sending a single reply across multiple dialogues—all in just a few clicks.
How To Split Dialogues
Learn how to take an existing dialogue and tailor it for use by another department. This video walks you through the steps of splitting a dialogue into two dialogues and modifying dialogues to address customer needs while maintaining consistency and clarity.
How to Merge Dialogues
Combine multiple dialogues covering same or similar topics into a single, cohesive conversation while keeping the message clear and user-friendly.
Using and Managing Tags
Learn how to apply tags to dialogues to improve searchability, organization, and workflow management. This quick tutorial covers how to create, apply, and manage tags to keep your conversations easy to find and categorize.
Using and Creating Response Templates
Save time and ensure consistency by using response templates—pre-composed replies for frequently asked questions. This video shows you how to create, manage, and apply templates so support agents can respond quickly and accurately without retyping the same answers.