Let’s Talk Learning Videos
Welcome to our “micro-learning” video library — a collection of short, focused tutorials designed to help you quickly understand and use key features of our platform. Each video gives you practical guidance in 5 minutes or less. Content is updated regularly—check in frequently to stay informed.
Creating and Implementing Feedback Form
Learn how to customize your organization’s form content, including opt-out, and implementing them within dialogues to improve service quality and customer satisfaction.
How to Use Internal Comments & Timeline
Enhance team collaboration with internal comments for colleagues, track activity within a dialogue, and personalize your timeline view.
How to Reply to a Customer
Learn how to reply to customers using response templates, adding CC recipients, and updating the status of your dialogue.
Assigning a Topic & Owner
In this video you will learn how to assign a dialogue to a topic and owner to delegate responsibility and ensure proper handling of dialogues.
Accessing Dialogue Details
This video walks you through key information such as customer contact details, status and priority level, and assigned topic and owner—helping you stay informed and organized at a glance.
Accessing Customer Details
Locate customer contact information, feedback scores, and prior dialogues so you can personalize your communication.