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Let's Talk! v9.0 went live on Friday, July 7, 2017 New Features: Phone to Dialogue This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers. Districts and schools
When customer information isn’t shown There are two ways a customer can submit a dialogue without sharing their identity with your district Hidden Customers: Customers who provide an email and check the “Hide your contact information from the district” button.
Collaboration is the hallmark of success when working with a team. It can help you get answers to address a customer's questions or it can bring the right people to the table to make important decisions. Collaborating with your team members
If you've determined that you are the best person to respond to this Customer then follow the steps below to reply to the Customer. Click on the blue Reply to Customer link at the bottom right-hand corner of the original message
Ensuring that Dialogues are closed in a timely manner helps to keep records accurate and ensure that all Customer feedback is addressed. Dialogues may be closed through the process of replying. Dialogues for which no Reply button is displayed must
If you want to view this video with closed-captioning, please click here to watch it directly on Youtube. Make sure you enable the closed-captioning feature on the video! Dialogue Inbox View Upon login, you will land in the Dialogues Inbox.
Let's drill down on one specific Dialogue. Open a Dialogue by clicking on it from the Inbox view. Customer Information Dialogue Details Team Members Date Received and Dialogue Age Tags Original Message Attachments Bookmark and Forward Dialogue Action Buttons Timeline
While many Customers will access Let’s Talk! on your website, there are many other conversations that happen in real life that also demand timely follow-up and attention: phone calls, personal observations, letters, personal visits, and more. Users can easily add
Need to tag and close multiple Dialogues at once or send the same reply to several customers? Meet the Bulk Editor! Performing Bulk Replies and Edits From the Inbox view, choose the Dialogues you want to edit by selecting multiple
